Frequently asked questions

Is it safe to use on/around electronics?


Yes! Electrostatic disinfection is safe to use around electronics such as laptops, monitors and keyboards as long as it is not applied directly at close range.

We do however recommend putting away paper documents, along with anything else you don’t want sprayed before the scheduled service.




How long does it last? When will you need to treat again?


Electrostatic disinfection doesn’t create a protective barrier. It disinfects, or kills, the pathogens on the targeted surfaces, but won’t prevent them from becoming infected again. Therefore daily or weekly service is strongly recommended.

For example, a gym, school or medical facility may want the service performed daily or weekly because they are dealing with high touch surfaces or vulnerable populations in and out of their facility regularly.




What disinfecting solution do we use?


We use Vital Oxide, a EPA-registered and Health Canada approved hospital grade disinfectant that is effective at killing COVID-2019, while at the same time being gentle, fragrance-free, and safe to use around kids and pets. The disinfectants we use are not corrosive and safe for long term use.

Additionally, this disinfectant is also safe for all people present during the service.

Masks and protective gear are not required, but may be used in specific situations.

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  • SF-registered “no rinse on food-contact surfaces” sanitizer
  • Certified by the Carpet & Rug Institute for pet stains and odor
  • Effective disinfectant that kills 99.9% of bacteria and viruses
  • Effective fungicide
  • Effective mold and mildew remover—kills mold spores and prevents mold regrowth on tile and other materials up to seven months
  • Excellent for water damage and mold removal services
  • Heavy duty odor eliminator—gets rid of bad odors by attacking the source of the problem, not by masking
  • Eliminates allergens in homes and other environments
  • Eliminates mold, mildew, and odor in HVAC systems and air ducts
  • Sanitizes 99.999% of food contact surfaces with no rinse required
  • Carpet and rug sanitizer
  • Soft-surface sanitizer
  • Hypo-allergenic
  • No harsh chemicals, non-irritating to skin, no nauseous fumes




How much does it cost?​


Please see our Price Guide




What is the difference between cleaning, sanitizing and disinfecting?


Cleaning is the removal of debris such as organic and inorganic material (often called “soil”) from objects and surfaces. Sanitizing is the reduction, not killing, of organisms on a surface. Disinfecting will “kill” the microscopic organisms on a surface .




What is the difference between misting, fogging, spray/wipe and electrostatic disinfecting?


Misters and fogging systems deliver very small droplets that passively deposit on surfaces based on the direction of spray and the effect of gravity, which may result in uneven coverage. Spray/wipe methods are also time consuming, labour intensive and provide the least consistent coverage. Electrostatic delivers charged droplets that are actively attracted to surfaces, including the back sides and crevices of surfaces regardless of the direction of spray for complete wrap-around disinfection coverage.




How long is the wait time to re-enter a space after the electrostatic disinfecting service?


Bystanders can enter the room immediately after product has been applied.




What is wrong with using bleach?


The use of bleach should be limited to situations where better performing and safer alternatives are not available In the presence of organic matter, bleach loses its effectiveness and requires an extra pre-cleaning step. The caustic nature of bleach often requires a secondary rinse. Bleach also starts to lose its effectiveness within 24 hours. Therefor it needs to be prepared daily to ensure its efficacy. Excess bleach must be discarded each day. Most importantly, long term exposure to bleach on a daily basis, well documented health consequences. Lastly, prolonged use of bleach rapidly degrades furnishings and equipment, unnecessarily increasing your capital expenditures.




Are you properly insured to treat our facility?


Fully Insured including contractor’s pollution liability, general liability, and professional liability coverage in our field of expertise.




What is a Disease?


A disease is a particular abnormal condition that negatively affects the structure or function of all or part of an organism, and that is not due to any immediate external injury. The Centers for Disease Control and Prevention (CDC) defines infectious diseases as “illnesses caused by germs (such as bacteria, viruses, and fungi) that enter the body, multiply, and cause an infection. Emerging infectious diseases are infections that have recently appeared within a population or those whose incidence or geographic range is rapidly increasing or threatens to increase in the near future. Source - https://www.cdc.gov/ncezid/who-we-are/about-our-name.html




What is Coronavirus?


Coronavirus is a family of viruses that are common in people and animals. They can cause a variety of illnesses, such as the common cold to severe pneumonia. The 2020 pandemic is also a coronavirus disease (COVID-19). It is called (COVID-19) as an acronym that stands for coronavirus disease of 2019. The World Health Organization (WHO) has officially named the disease COVID-19 and the virus that causes the disease as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) https://www.cdc.gov/ncezid/who-we-are/about-our-name.html




Differences between cleaning, disinfecting and sanitizing


Cleaning removes germs, dirt, and impurities from surfaces or objects. Cleaning works by using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection. Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection. Sanitizing lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection. Source https://www.cdc.gov/flu/school/cleaning.html




How to disinfect correctly


f a surface is not visibly dirty, you can clean it with an Health Canada registered product that both cleans (removes viruses) and disinfects (kills viruses) instead. Disinfection usually requires the product to remain on the surface for a certain period (e.g., letting it stand for 3 to 5 minutes). Health Canada has published a list of hard surface disinfectants that are likely to be effective for use against coronavirus (COVID-19). Public health officials such as WHO and Health Canada recommend cleaning high-touch surfaces often. In the workplace, it is recommended that high traffic work areas or frequently touched surfaces are disinfected twice daily. https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html#h https://www.canada.ca/en/public-health/services/publications/diseases-conditions/preventing-covid-19-workplace-employers-employees-essential-service-workers.html#_For_employers https://www.cdc.gov/flu/school/cleaning.htm





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EPA Registered

(EPA No.82972-1)

Health Canada Certified

DIN #02422654

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 © 2020 Richardson Sanitech